Shipping policy

Last updated: 14 July 2026

Delivery areas

LIPS delivers to France and to the European countries available at the time of checkout.

Delivery costs

Standard delivery is free on eligible orders shown in the store.

Order processing

Orders placed over a weekend or public holiday begin processing on the next business day.

Delivery times

After dispatch, the estimated delivery time is between 8 and 11 business days.

These times may vary depending on the destination, carrier, busy periods or circumstances beyond our control.

The stated times are estimates and do not guarantee delivery on a specific date.

Order tracking

A tracking number or tracking link is sent automatically by email after the order is dispatched.

Tracking may take a few days to become active.

Customers can also track their order from the site's “Track my order” page.

Incorrect or incomplete address

Customers must carefully check their name, address, postcode and contact details before confirming an order.

When an error is reported before dispatch, LIPS will do its best to correct it, but cannot guarantee that a change will still be possible.

LIPS is not responsible for a delay, loss or return caused by an incorrect or incomplete address supplied by the customer.

Delivery delay

For a significant delay, the customer should contact LIPS at:

lipsoezoez@gmail.com

The message must include:

– first and last name;
– order number;
– email address used for the purchase;
– delivery address;
– tracking number.

LIPS will review the situation with the carrier or logistics provider.

Parcel marked as delivered but not received

When tracking shows that a parcel was delivered, the customer should first check their letterbox, neighbours, building manager, reception or any collection point shown in the tracking information.

If the parcel remains missing, the customer must contact LIPS by email with all order information.

An investigation may be opened with the carrier. Any replacement shipment or refund will depend on the outcome of this check.

Lost parcel

When a loss or non-delivery is confirmed by the carrier or logistics provider, LIPS may offer a replacement shipment or a refund.

Orders dispatched separately

When an order contains several products or gifts, items may exceptionally be dispatched in several parcels.

The customer may then receive several tracking numbers and parcels may be delivered on different dates.

Contact

For questions about delivery or tracking:

lipsoezoez@gmail.com