Terms of Sale
Last updated: 14 July 2026
- Purpose
These Terms of Sale govern orders placed on the LIPS store by customers acting as consumers.
Every order constitutes acceptance of these Terms of Sale.
- Seller identity
The LIPS store is operated by Wassim Kerbadu, sole trader – EI, based in Marseille, France.
Email address: lipsoezoez@gmail.com
- Products
LIPS sells cosmetic products intended for the lips, including Lip Shot Maxi.
The essential characteristics, price, quantity, usage advice and applicable precautions are stated on the product page.
Lip Shot Maxi may cause a warm or tingling sensation. Sensation intensity and visual results may vary from person to person.
The product must not be applied to irritated, injured or severely damaged lips. If an unusual or persistent reaction occurs, use must be stopped immediately.
Photographs and illustrations are provided for information only and do not guarantee the same result for every person.
- Prices
Prices are displayed in euros.
The price of one Lip Shot Maxi is €32.90, unless a promotion or change is clearly displayed before the order is confirmed.
The applicable price is the price shown at the time of ordering.
Standard delivery is free in the eligible areas offered at checkout.
- Orders
The customer selects the desired products, checks the contents of the cart and enters the information required for delivery and payment.
The customer must check the accuracy of their name, address, email address and telephone number before confirming the order.
An order confirmation is sent by email after payment has been approved.
LIPS may cancel an order in the event of refused payment, suspected fraud, an obvious pricing error, product unavailability or incorrect information preventing processing.
- Payment
Payment is made in full at the time of ordering.
Available payment methods are those offered at checkout through Shopify Payments. Klarna is not accepted.
Banking details are processed by secure payment providers and are not directly stored by LIPS.
- Incorrect address
The customer is responsible for the accuracy of the information provided with the order.
When an error is reported before dispatch, LIPS will try to correct it but cannot guarantee that a change will still be possible.
LIPS is not responsible for a delay, return or inability to deliver caused by an incorrect or incomplete address supplied by the customer.
- Delay or parcel not received
For a significant delay or a parcel that has not been received, the customer must contact LIPS at:
lipsoezoez@gmail.com
The request must include:
– first and last name;
– order number;
– email address used for the purchase;
– delivery address;
– tracking number;
– a detailed description of the situation.
An investigation may be opened with the carrier or logistics provider.
When loss or non-delivery is confirmed, LIPS may offer a replacement shipment or a refund.
- Statutory withdrawal right
The customer has 14 days from receiving the order to notify LIPS of their decision to withdraw.
The request must be sent to:
lipsoezoez@gmail.com
The customer does not have to give a reason when exercising the statutory withdrawal right.
For hygiene and health protection reasons, an opened or unsealed cosmetic product cannot be taken back under the withdrawal right when its packaging included an identifiable sealing device.
An unopened product must be complete, intact and kept in its original packaging.
Necessary instructions will be sent by email. No parcel should be sent before contacting LIPS.
Direct costs related to a change-of-mind return are paid by the customer.
- Refund request after 14 days
From the fifteenth day after receiving the order, the customer may submit a commercial refund request by email to:
lipsoezoez@gmail.com
The request must include:
– first and last name;
– order number;
– email address used for the purchase;
– date the parcel was received;
– precise reason for the request;
– description of how the product was used;
– photographs of the product, its packaging and the amount remaining;
– any information useful for reviewing the request.
LIPS reviews each request individually and may ask for additional information.
A request sent after 14 days does not automatically entitle the customer to a refund. LIPS decides whether to accept it after reviewing the information provided, the circumstances and compliance with the usage conditions.
When a commercial refund is approved, it is made to the payment method used for the order.
An opened product must not be physically returned without LIPS' written instructions.
- Damaged, incorrect or defective product
If the customer receives a damaged, incorrect or defective product, they must contact LIPS as soon as possible at:
lipsoezoez@gmail.com
The request must include the order number, a detailed description of the issue and photographs of the product, its packaging and the shipping label.
After review, LIPS will offer a solution in accordance with consumer rights.
- Statutory guarantees
Products benefit from the statutory conformity guarantee and the statutory guarantee relating to hidden defects, under the conditions provided by applicable regulations.
The commercial refund procedure after 14 days does not limit or replace these statutory guarantees.
- Product use
The customer must follow the usage instructions and precautions shown on the product page and packaging.
The customer must stop using the product in the event of significant pain, persistent irritation or an unusual reaction.
LIPS does not guarantee the same sensation intensity or visual result for every person.
- Personal information
Information collected during an order is used to process payment, prepare the order, arrange delivery, provide tracking and respond to customer requests.
Data processing is detailed in the Privacy Policy available in the store.
- Liability
LIPS cannot be held responsible for consequences related to use contrary to the instructions, an undisclosed allergy, excessive use or application to damaged lips.
Nothing in these Terms limits mandatory rights granted to consumers.
- Complaints
Any complaint must be sent to:
lipsoezoez@gmail.com
The customer must provide their name, order number and a detailed description of the request.
LIPS will favour an amicable resolution before any other procedure.
- Applicable law
These Terms of Sale are governed by French law.
Customers residing in another European Union country retain the benefit of mandatory consumer protection provisions applicable in their country of residence.